At 96pk, your privacy is taken seriously. This Privacy Policy explains precisely what personal data we collect, why we collect it, how we use it, who we share it with, and what rights you hold over your information as a player on the 96pk platform.
Six principles that underpin how 96pk handles your personal data
All personal data held by 96pk is protected by industry-standard SSL/TLS encryption in transit and AES-256 encryption at rest. Your login credentials, payment details, and identity documents are stored on secured, access-controlled servers.
96pk does not sell, rent, or trade your personal data to third-party advertisers or data brokers under any circumstances. Your data is used exclusively to operate the 96pk platform and comply with our legal obligations.
You have genuine, exercisable rights over your personal data held by 96pk — including the right to access, correct, restrict processing, and request deletion of your data. These rights can be exercised by contacting our support team at any time.
96pk collects only the personal data that is genuinely necessary to operate the platform, process transactions, verify player identity, and comply with legal requirements. We do not collect data speculatively or beyond stated purposes.
96pk retains personal data only for as long as is necessary for the stated purpose or as required by applicable law. Account data is retained for a defined period following account closure in accordance with legal and regulatory obligations.
In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, 96pk will notify affected players without undue delay and will take immediate steps to contain, investigate, and remediate the incident.
This Privacy Policy ("Policy") is published by 96pk ("96pk", "we", "us", "our"), the operator of the online betting and gaming platform accessible at 96pk.net and all associated mobile applications, sub-domains, and related digital services (collectively, the "Platform").
This Policy describes how 96pk collects, receives, stores, processes, uses, discloses, and protects the personal data of individuals ("Players", "Users", "you") who visit, register on, or use the Platform in any capacity, including browsing the website without registering an account.
By accessing the Platform, registering a 96pk account, or submitting personal data to 96pk in any form, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read alongside the 96pk Terms & Conditions, which govern your overall use of the Platform.
If you are a player based in Pakistan and have questions about how your personal data is processed under applicable Pakistani data protection law, you may contact our Data Protection contact as detailed in Section 16 of this Policy.
For the purposes of this Privacy Policy, 96pk is the data controller in respect of all personal data collected and processed through the Platform. As data controller, 96pk determines the purposes and means of processing personal data and is responsible for ensuring that processing is carried out lawfully, fairly, and transparently.
Where 96pk engages third-party service providers who process personal data on 96pk's behalf (for example, payment processors and identity verification providers), such parties act as data processors and are contractually bound to process data only on 96pk's documented instructions, with appropriate security measures in place.
96pk collects the following categories of personal data from players and site visitors:
96pk does not intentionally collect special categories of sensitive personal data (such as health information, religious beliefs, or political opinions) unless this is strictly required for a specific regulatory purpose and you have provided explicit consent.
96pk collects personal data through the following means:
The majority of the personal data 96pk holds is provided directly by you — during the account registration process, when completing identity verification, when making deposits or withdrawals, when contacting customer support, or when responding to surveys or promotions. Providing accurate data is a condition of using the Platform.
When you access and interact with the 96pk Platform, certain technical data is collected automatically through server logs, cookies, and analytics tools. This includes IP addresses, session data, device information, and usage patterns. This data is used primarily for Platform security, fraud detection, and service improvement purposes.
96pk may receive personal data from third parties in the following contexts:
96pk uses your personal data for the following purposes:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Identity, contact, account data | Contract performance |
| Age and identity verification (KYC) | ID documents, date of birth, CNIC | Legal obligation |
| Processing deposits and withdrawals | Payment data, transaction history | Contract performance |
| Anti-money laundering (AML) compliance | Transaction data, source-of-funds docs | Legal obligation |
| Delivering betting and gaming services | Account, activity, device data | Contract performance |
| Fraud detection and platform security | Technical, transaction, activity data | Legitimate interest |
| Customer support and dispute resolution | Account, communication data | Contract performance |
| Responsible gaming monitoring | Betting activity, deposit limits, session data | Legal obligation / legitimate interest |
| Sending service-related communications | Contact data, account data | Contract performance |
| Sending promotional communications (opt-in) | Contact, preference data | Consent |
| Platform analytics and improvement | Technical, usage data (anonymised) | Legitimate interest |
96pk processes personal data on the following legal bases, as applicable to each processing activity:
96pk supports PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and standard bank transfer. When you initiate a deposit or withdrawal, your payment instructions are processed by the relevant payment provider. 96pk does not store full card numbers, mobile wallet PINs, or online banking passwords.
Transaction records — including amounts, timestamps, reference numbers, and the payment method used — are retained by 96pk as part of your account history for the purposes of customer support, dispute resolution, and regulatory compliance. These records are stored securely and accessed only by authorised 96pk personnel.
Important: 96pk will never ask you for your JazzCash PIN, EasyPaisa MPIN, or online banking password through any channel — including live chat, email, or the Platform itself. If you are ever asked to provide such credentials by someone claiming to represent 96pk, this is fraudulent. Please report it immediately.
Cookies are small text files stored on your device by your web browser when you visit the 96pk Platform. They allow the Platform to remember your preferences, maintain your session, and collect usage data for analytics and security purposes.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your login session, security tokens, and core Platform functionality. Cannot be disabled without preventing the Platform from functioning. | Session |
| Functional | Remember your language, display, and notification preferences across visits. | Up to 1 year |
| Analytics | Collect anonymised data about how players use the Platform — pages visited, time spent, and error events — to improve performance and usability. | Up to 2 years |
| Security | Detect and prevent fraudulent access attempts, bot activity, and account takeover. These cookies are non-optional and run continuously during your session. | Session |
You may adjust your browser settings to refuse or delete cookies. Note that disabling strictly necessary or security cookies will impair the Platform's ability to function correctly. For guidance on managing cookies in your specific browser, refer to your browser's Help documentation. 96pk does not use third-party advertising cookies or cross-site tracking technologies.
96pk retains personal data for the periods set out below, after which data is securely deleted or anonymised:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | 5 years from account closure | AML / regulatory obligation |
| KYC documents (CNIC, passport) | 5 years from account closure | AML / KYC legal obligation |
| Transaction and betting history | 5 years from account closure | Regulatory audit requirements |
| Customer support communications | 3 years from last contact | Dispute resolution / legitimate interest |
| Technical / session logs | Up to 12 months | Security and fraud investigation |
| Marketing preferences (opted-in) | Until consent withdrawn | Consent |
| Anonymised analytics data | Indefinite (anonymised only) | Platform improvement |
Where applicable law requires a shorter or longer retention period, the legal requirement takes precedence over the periods shown above.
96pk implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction:
While 96pk takes all reasonable steps to secure your personal data, no online system can guarantee absolute security. Players are encouraged to use a strong, unique password for their 96pk account and to enable two-factor authentication to maximise account protection.
As a player on the 96pk platform, you hold the following rights in respect of your personal data. These rights can be exercised by contacting 96pk's support team. 96pk will respond to valid requests within 30 days of receipt.
Request a copy of the personal data 96pk holds about you, including the purposes for which it is processed.
Request correction of inaccurate or incomplete personal data held by 96pk on your account.
Request deletion of your personal data where it is no longer necessary for the original purpose, subject to legal retention obligations.
Request that 96pk restricts processing of your data in specific circumstances, such as while the accuracy of the data is disputed.
Request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another controller.
Object to processing of your personal data where 96pk relies on legitimate interests as the legal basis, or for direct marketing purposes.
Where processing is based on your consent (e.g., marketing emails), withdraw that consent at any time without affecting prior lawful processing.
Lodge a complaint with the relevant data protection authority if you believe 96pk has processed your data in breach of applicable privacy law.
To exercise any of the above rights, please contact the 96pk support team via live chat or by email at: [email protected]
96pk may need to verify your identity before processing a data rights request. This is to protect you against unauthorised requests made by third parties claiming to act on your behalf. 96pk will not charge a fee for exercising your rights unless requests are manifestly unfounded or excessive.
The 96pk Platform is strictly restricted to individuals aged 21 years and older. 96pk does not knowingly collect personal data from individuals under 21. Where 96pk discovers, or is reasonably informed, that personal data has been collected from a minor, 96pk will immediately suspend the relevant account and delete the associated personal data.
Parents or legal guardians who have reason to believe that a minor has registered a 96pk account or submitted personal data to 96pk should contact our support team immediately at [email protected] so that the matter can be investigated and resolved without delay.
To operate the 96pk Platform, some personal data may be processed or stored on servers or by service providers located outside Pakistan. Where this occurs, 96pk takes steps to ensure that appropriate safeguards are in place to protect your personal data during such transfers, including contractual obligations on recipient parties that are equivalent to the data protection standards that apply within Pakistan.
Where personal data is transferred to a country that does not provide a level of data protection equivalent to that applicable in Pakistan, 96pk will implement standard contractual clauses or other appropriate transfer mechanisms to safeguard your data.
96pk reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, legal obligations, or the services offered on the Platform. When material changes are made, 96pk will notify registered players by displaying a prominent notice on the Platform and, where appropriate, by sending an email notification to the registered email address.
The effective date at the top of this Policy indicates when the most recent revision was published. Your continued use of the Platform following the publication of a revised Privacy Policy constitutes your acknowledgement and acceptance of the updated Policy. If you do not accept a revised Policy, you should stop using the Platform and contact support to request account closure.
For any questions, concerns, or requests relating to this Privacy Policy or to the personal data 96pk holds about you, please contact us through any of the following channels:
EMAIL
[email protected]
For written data rights requests and privacy complaints. Response within 30 days.
LIVE CHAT
Available 24/7 within the 96pk Platform
For general privacy questions and urgent account data concerns.
Please include your registered email address and a brief description of your request or concern when contacting us. 96pk may need to verify your identity before responding to a data rights request.
If you have any questions about this Privacy Policy or how 96pk handles your personal data, our support team is available around the clock to help.
Login to 96pk View FAQ21+ Age Restriction & Responsible Gaming
Access to 96pk is strictly limited to individuals aged 21 years and older. This is a mandatory requirement. Government-issued identification is required during account verification to confirm age eligibility.
Gambling can be addictive. Please play responsibly. 96pk provides self-exclusion tools, deposit limits, session timers, and cooling-off periods directly within your account dashboard. Visit our Responsible Gaming page for full details.